⏰ Full time

Rider Care Specialist

🏢

Specialized Bicycle Components Malaysia Sdn. Bhd.

                    Location
                    📍 Petaling Jaya, Malaysia
                

                    Posted
                    📅 June 05, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

                    Rider Care SpecialistSUMMARY:
The Rider Care Specialist will be the point-of-contact product technical expert responsible for placing and keeping customers on our bikes and equipment, as well as maintaining our high level of customer satisfaction.
Utilizing proprietary Specialized networks and systems, you will be providing informed product knowledge and guidance to both B2B and B2C customers.
HOW YOU’LL MAKE A DIFFERENCE 
Asiahub Region Customer/Rider Communication 
Be the first point of contact for customers’ order queries and technical support requests.
To support regional e.com order queries via our contact channels and manage regional e.com cancellations & refunds
To monitor and utilize our B2B and B2C communication channels, answer and direct queries to the appropriate avenues
To utilize internal technical support tools to provide accurate information requested by customers
A commitment to respond wit...
                

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Job Details

⏰

Employment Type

Full time

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