Elevate customer satisfaction as a Service Delivery Manager I at Ricoh in Toronto. Focus on technical support, service delivery, and relationship management to achieve client satisfaction.

In this essential role, you will oversee service operations at a Ricoh site, ensuring adherence to SLAs and enhancing user experiences. Engage with customers while troubleshooting issues, guiding them in utilizing technology, and managing incident tickets efficiently.

Key Responsibilities: • Deliver Managed Services per client SLAs • Monitor and escalate issues with Help Desk • Provide first-response troubleshooting for printers • Address non-printer issues and escalate as needed • Assist in user training to boost technology adoption

Requirements: • Minimum 2 years in service management roles • Post-secondary qualification in a relevant field • Proficient in Microsoft Office applications • Excellent presentation and communication skills • Working knowledge of print support ...