As a Channel Team Leader (CTL), you will be responsible for monitoring multiple sites from operations and compliance points of view. You will work with internal and external stakeholders to achieve timely launches and operations metrics, and you must possess a customer‑obsessed mindset and high ownership. Your responsibilities include:

• Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
• Map business requirements, understand business processes, study and analyze workflows, design solutions, and prepare functional specifications.
• Be data driven: develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and app...