To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.
To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue.
To recognize potential clients and to transmit information to the Sales Department.
To recognize a VIP guest and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers (guest/company/agencies).
To promote the Accor loyalty programs and the Hotel promotions.
To respect the privacy of the guest and the confidentiality of the information.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.