Job Description
In this role, the individual will work on-site several days a week (starting with 3–4 days) to manage patient complaints, coordinate with vendors, and handle incoming phone calls. They will need to work cross-functionally to resolve issues and escalate complaints when necessary. Additionally, the position involves leading a team consisting of 4 onshore members and 8 offshore members, ensuring smooth collaboration and effective communication across all teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, pro...