Position Overview
Description
Ensuring monthly processing of proformas and credit notes are completed within given deadlines; effective internal and external client query resolution to minimise lock up days; monitoring for inaccurate / missing file data and updating as necessary to ensure bills meet client requirements.
Key Responsibilities
- Responsible for the processing of proformas, matter management and query resolution of specific clusters / clients and have a clear understanding of working practices within these areas.
- Building strong working relationships with all levels of colleagues across the Group.
- Liaising with Partners, lawyers and Practice Managers to resolve queries, feedback suggested process improvements and escalate potential issues.
- Investigating errors on proformas to ensure overall compliance with client billing protocols, VAT charges and billing templates.
- Understanding client billing requireme...