Accountabilities: Client service delivery and quality
- Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management
- Defined legal, statutory and regulatory compliance is maintained at the required standards
- Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary Financial Management
- Contribute to cost savings within the department to assist with financial goals and targets Operating Model
- Engage with clients to ensure swift resolution of queries and provide required customer service
- Provide specific, factual and correct progress or feedback to all stakeholders
- Take ownership of all queries, pre-assessments, submission of claims and printing of membership cards
- Meet delivery objectives through working with other team members within and linked to the department / pro...