Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery
Compliance and Risk Management - Defined legal, statutory and regulatory compliance is maintained at the required standards - Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
Financial Management - Contribute to cost savings within the department to assist with financial goals and targets
Operating Model - Engage with clients to ensure swift resolution of queries and provide required customer service - Provide specific, factual and correct progress or feedback to all stakeholders - Take ownership of all queries, pre-asses...