Role: Customer Retentions Advisor

Location: Altrincham (fully office based)

Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm

Salary: £26,228 + bonus + great benefits

This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.

Do you have proven experience in a customer-facing, sales or retention role?

Can you handle high volumes of inbound/outbound calls?

Have you proactively contacted existing customers to ensure continuing customer satisfaction?

The Role of a Customer Retentions Advisor

Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
Relationship Managemen...