Join Dermalogica as a Retention Specialist, where data meets innovation. Design and optimize customer lifecycle strategies across Email, SMS, and Push while pioneering new channels like WhatsApp.

In this crucial role, you'll lead the customer retention journey at Dermalogica, focusing on maximizing customer engagement through data-driven strategies. Your expertise in CRM and retention tactics, particularly with tools like Klaviyo and GA4, will shape our outreach campaigns. A blend of creative storytelling and technical skills will enable you to build automated flows and optimize messaging for higher conversion rates.

Key Responsibilities:
• Own monthly CRM calendar across Email, SMS, and Push
• Lead expansion into WhatsApp and emerging channels
• Manage A/B testing to optimize creative and campaign strategies
• Design complex automated campaign flows for customer engagement
• Analyze data to derive actionable retention insights