Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

Position Overview

NMS Insurance Services has a role for a Retention Consultant to be based in Rosebank, Gauteng. The consultant will be responsible to proactively retain customers across micro-insurance products, thereby reducing customer churn and maximising customer lifetime value across micro-insurance products, including life products (., funeral cover, subscription waiver for DStv customers) and non-life products (., device insurance). The role also ensures customer satisfaction and drives upsell o...