Overview

We are seeking a proactive and relationship-oriented Retention & Account Manager to join our growing team. This role is responsible for maintaining strong client relationships, ensuring excellent service delivery, and executing retention strategies that enhance customer loyalty and lifetime value.

The ideal candidate will have prior experience in client relationship management, account management, or customer retention within the financial services, fintech, or FX & CFDs industry. Fluency in English is required; additional language proficiency is considered an advantage.

What will you do :

Client Retention & Relationship Management

• Build and sustain long-term relationships with existing clients to ensure consistent engagement and satisfaction.
• Act as the main point of contact for assigned accounts, offering prompt and professional client support.
• Implement retention initiatives to reduce churn and en...