Assist SEAO HR Director to deploy retail training activities
Implement and localize training Initiatives from headquarter for program delivery
Select, brief and monitor external providers/facilitators when necessary
Ensure induction sessions for all new hires (retail and office) within appropriate formats
Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics)
Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation)
Promote and follow up on digital training platforms and relevant initiatives
FOLLOW UP
Develop follow-up tools for the participants and on-the-job check
In-store coaching of the retail team and ensuring that constr...