POSITION SUMMARY: The Retail Store Lead supports the Store Manager in day-to-day operations of the store. The Lead is responsible for daily direction and training of associates on processes and service to ensure the best guest experience. They will drive sales and assist guests on the floor, maintain merchandising standards, and act as a cashier/sales associate throughout shift.

ESSENTIAL FUNCTIONS:

+ Expresses and models BIG behaviors in all guest and associate interactions

+ Acts as manager on duty in absence of Manager/Assistant Manager

+ Set direction and goals for the day/shift when associates arrive to work

+ Handles guest concerns and issues as they arise

+ Processes transactions, opening and closing procedures in an efficient and accurate manner

+ Stays up to date & communicates product knowledge to teamso they can give accurate and beneficial information to guests

+ Stays up to date & communicates resort-w...