Provide all customers with an exceptional customer experience by sharing your expert knowledge of Oak Furnitureland's extensive product ranges and services.
Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
Contribute towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
Adopt a one‑team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with the purpose and values, and always displaying the expected behaviours.