The RETAIL QUALITY ASSURANCE OFFICER is responsible for safeguarding food safety and quality standards across all retail stores. The role partners closely with Retail Operations to conduct audits, manage non-conformances, oversee compliance with HACCP and regulatory requirements, and act as a key liaison with authorities—ensuring the ongoing integrity of Spinneys’ food safety management system.

Key Responsibilities

• Coordinate with the retail operations team to ensure high food safety standards are maintained in the stores.
• Conduct monthly, quarterly and bi-annual internal audits
• Support retail operations team during external audits and inspections.
• Review and approve Internal and external non-conformance reports (NCIR) for audits, complaints and lab failures.
• Conduct required trainings.