The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1‑year contract to support the retail team in London.

After-sales and Client Services

• Oversee client services operations and people management.
• Ensure seamless after‑sales processes and communicate with the retail team to deliver an exceptional customer experience.
• Act as point of contact for wholesale accounts with repair queries or escalations.
• Identify ways to enhance the client services department and suggest new working methods aligned with business goals.

Stock

• Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes.
• Resolve any queries or discrepancies that arise.
• Count accessories once a month and maintain accurate levels.
• Support various departments with internal ...