To elevate retail performance by driving operational excellence across inventory management, planning, governance, and communication, ensuring stores are optimally equipped to deliver commercial results while consistently providing an exceptional client experience.

• Serve as the primary operational liaison for the retail organization, including support during critical business periods outside office hours when required.
• Ensure consistent execution of retail SOPs, policies, and operational standards across all boutiques and counters.
• Lead compliance initiatives covering audits, health & safety, and operational governance.
• Conduct store audits and drive timely closure of corrective actions.
• Manage operational issue resolution and escalation to minimize business disruption.
• Coordinate store openings, relocations, renovations, and closures.
• Oversee retail administra...