Retail Loyalty Support Specialist

Location: 6750 Building, Makati City, Philippines

Responsibilities

• Documenting inquiries and issues up to resolution via Salesforce or ServiceNow systems
• Monitors, supports and takes appropriate action to resolve and/or escape any issues related to:
  • Site participation, enablement, and redemption
  • Transaction discrepancy and inconsistencies
  • Point of Sale (POS) configuration and prompting issue
  • Loyalty Network outages and issues
  • Automated alerts
• Liaises with other Chevron groups and stakeholders to ensure contracts notices prior to site addition/removal to the program and systems
• Communicates dependency and functionality issues identified on the different applications/systems used in the loyalty network to their respective support team
• Provides site level and field loyalty support/escalation for all class of trade...