Key Responsibilities

1. Product Support

• Assists in implementing product-related initiatives, updates, and process changes.
• Provides support in the preparation of product materials such as memos, presentations, and training decks.
• Supports branches and internal teams by responding to basic product-related inquiries.

2. Monitoring & Reporting

• Compiles and validates daily, weekly, and monthly product performance data (e.g., disbursements, applications, and portfolio quality).
• Prepares simple reports and dashboards.
• Assists in tracking product issues or feedback from branches.

3. Documentation & Administration

• Maintains and updates product files, guidelines, documentation logs, and reference materials.
• Ensures accurate version control of product manuals and communications.
• Coordinates on the approval requests, routing of documents, and ...