We are looking for an IT Retail Coordinator, EMEA to ensure the delivery, quality, and continuous improvement of IT services provided to internal users.

In this role, you will act as a key orchestrator between users, IT teams, and external service providers, ensuring that services meet expectations in terms of performance, availability, and quality.

You will play a central role in coordinating service delivery, monitoring performance, and driving continuous improvement initiatives.

Your Main Missions:

Service Delivery & Coordination

• Coordinate and oversee IT services across your scope, ensuring alignment with defined Service Level Agreements (SLAs).
• Act as the main point of contact between users, IT teams, and external providers.
• Ensure smooth deployment and operation of IT services.

Service Performance & Continuous Improveme...