Elevate customer service at FIKA as a Retail Experience Lead. Oversee operations, support staff, and ensure a premium retail environment across our cannabis locations.
FIKA is seeking a Retail Experience Lead to manage store openings and closings while supervising daily operations. This role demands strong retail knowledge, with a focus on customer service, team motivation, and compliance. You will ensure that the store’s appearance meets the exceptional standards expected by FIKA's clientele, delivering top-tier cannabis retail experience.
Key Responsibilities:
• Open and close retail store, manage security alarms
• Greet customers and model service excellence
• Provide high-level customer assistance and product knowledge
• Train and onboard new team members effectively
• Address customer complaints professionally and promptly
Requirements:
• Minimum 2 years of retail experience
• High school diploma or GED required
• Provincial Cannabis Certification ...