JOB SUMMARY

• He/ She reports directly to the Retail Manager.

• The role is to administer the Retail Department in its daily operations.

• Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures.

JOB DUTIES AND RESPONSIBILITIES

1. Assisting Retail Manager to execute all festive season food and beverage offerings, including but not limited to: Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving, and Christmas
2. To liaise with other departments in order to support retail operations. 
3. Guided by the Retail Manager to manage online, third-party, off-site platforms, and other channels to maximize sales performance.
4. Able to conduct and attend guests’ complaints and suggest resolutions.
5. To respond to guest enquiries or concerns in a timely manner.
6. Check clea...