Job Responsibilities:

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.

• Accurately document customer interactions, transactions, and order details within the system.

• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.

• Support a positive and team-oriented work environment.

• Perform basic troubleshooting tasks when required.

Job Qualifications:

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.

• Previous experience in a similar role is an advantage but not required.

• Must be able to work on-site.

• Willing to attend interviews conducted on-site.