Acting under management, the supervisor is responsible for supporting the management and supervision of the staff in their performance and delegated tasks. He/she is a passionate ambassador: he/she represents senior management and above all the image of the brand. All his actions and decisions are based on the success of the team, the quality of the service and the well-being of the customer and the employees. His mission is to ensure the best performance of the team.

Primary Responsibilities:

- Ensure that the quality and atmosphere of the service period is up to the standards set by the company and management.

- Manage workflow and ensure smooth and efficient service.

- Evaluate daily performance through actions and observations and provide coaching.

- Assist in identifying opportunities for career advancement in others.

- Participate in the resolution of employee issues and conflicts.

- Ensure quality control. Standards, proto...