Receive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attained
Oversee the dining area, supervises food and beverage service staff in accordance with operating policies. Making sure restaurant is clean and set ready for service.
Make sure waiters are well groomed before start of every shift
Has a good knowledge of menu and presentation standards. Be able to follow on orders from the bar and kitchen
Ensure the restaurant checklist is properly filled and submitted
Manage and assign duties to the restaurant and bar staff
Record all transactions, prepare and share daily sales reports. Manage restaurant margins and costs within the budgets
Manage costs and ensure they are in line with sales without compromising quality
Manage the department in an entrepreneurial manner, looking for opportunities to generate more...