Position Overview
This role requires someone who is energetic, service-oriented and capable of managing both restaurant and event operations in a fast-paced environment.
Key Responsibilities Operations Management - Oversee day-to-day restaurant operations
- Ensure smooth service during lunch, dinner and events
- Maintain high standards of food quality, cleanliness and customer service
- Monitor opening and closing procedures
- Ensure SOP compliance across all departments
Team Management - Lead, supervise and motivate service and kitchen teams
- Conduct staff training and performance evaluations
- Prepare staff schedules and manpower planning
- Foster a positive and professional working environment
Customer Experience - Handle customer feedback and service recovery professionally
- Build strong guest relationships and improve customer satisfaction