Position Overview
Responsibilities - Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery
- Deliver superior customer service to maximize satisfaction and loyalty
- Respond efficiently and accurately to customer complaints to resolve issues promptly
- Regularly review product quality and research new vendors to maintain high standards
- Organize and supervise staff shifts to optimize coverage and productivity
- Ensure compliance with sanitation and safety regulations to uphold health standards
- Manage the restaurant’s public image and suggest improvements to enhance reputation
- Control operational costs by identifying and implementing waste reduction measures
- Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility
- Recommend marketing strategies such as discounts and social media ads to reach a broad...