Position Overview
Job Description: Operations Management
- Manage the day-to-day operations of the restaurant.
- Ensure smooth front-of-house and back-of-house coordination.
- Monitor restaurant cleanliness, hygiene, and compliance with health and safety regulations.
- Ensure all opening and closing procedures are followed.
- Maintain restaurant facilities, equipment, and inventory.
Customer Service - Deliver exceptional guest service and ensure customer satisfaction.
- Handle customer inquiries, feedback, and complaints professionally.
- Build strong customer relationships to encourage repeat business.
- Monitor service standards and continuously improve the guest experience.
Staff Management - Recruit, train, supervise, and motivate restaurant staff.
- Prepare work schedules and manage staff attendance.
- Conduct performance evaluations and prov...