POSITION SUMMARY

In accordance with the policies, procedure and standards of Chroma Hospitality Inc. and Timberland Highlands Resort and under the direct supervision of the Food & Beverage Service Manager, this position is responsible for overseeing and directing all aspects of the outlet, achieving marketing, sales, profitability and quality service goals, ensuring customer satisfaction and profitability.

SCOPE AND RESPONSIBILITIES

• Establishes and communicates customer service objectives which support achievements of Timberland Highlands Resort Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with the skills training to be able to provide val...