Key Responsibilities:

Operational Management:

• Oversee the overall restaurant operations, ensuring seamless service and guest satisfaction.

• Maintain high standards of food quality, presentation, and service in line with Pullman Jakarta Indonesia’s brand guidelines.

Guest Experience & Service Excellence:

• Ensure personalized and exceptional guest experiences, consistently exceeding expectations.

• Handle guest feedback and resolve complaints promptly and professionally.

• Monitor and maintain service standards through regular staff training and evaluations.

Marketing & Brand Promotion:

• Collaborate with the marketing team to develop promotional activities and events to attract new and repeat guests.

• Maintain the restaurant’s reputation and presence throu...