Position Overview
Essential Functions:
Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
Responds positively and quickly to Guest concerns.
Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
Ensures all employees are trained and empowered to deliver total Guest satisfaction.
Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
Continuously improves the skills, knowledge and morale of all employees.
Train, coach and provide regular performance feedback (positive and corrective)
Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local rest...