Key Responsibilities

Workforce Planning & Forecasting

+ Develop and maintain short- and long-term workforce plans across multiple accounts

+ Forecast headcount requirements based on:

+ Historical demand trends

+ Current workload (break-fix tickets, work orders)

+ Pipeline opportunities and anticipated business growth


+ Monitor capacity vs. demand and recommend staffing adjustments



Multi-Account Resource Management

+ Coordinate workforce allocation across multiple client accounts

+ Ensure appropriate staffing levels to meet SLA and operational targets

+ Prioritize and shift resources dynamically based on workload fluctuations



Operational Workload Management

+ Analyze and manage staffing needs across:

+ Break-fix ticket volumes

+ Work orders and scheduled work

+ Reactive vs. planne...