Position Overview
**Position Summary...**
**What you'll do...**
It´s an onsite role at: **SMF1n: 7000 Powerline Rd. Sacramento, CA 95837**
Evaluates and resolves seller disputes, with a focus on accuracy and fairness.
Prioritizes solutions that support seller success while maintaining compliance with company policies.
Documents dispute outcomes with clear, concise, and fact-based written reports.
Maintains a professional tone in all written communications to ensure clarity and respect.
Identifies and analyzes patterns of fraud and risk in dispute cases.
Provides sellers with advice and best practices to prevent future disputes and minimize risks.
Thoroughly reviews all relevant information and evidence before making decisions on seller disputes.
Ensures all documentation is accurate and free of errors.
Shows empathy towards sellers while maintaining objectivity.
Understands seller perspectives and provides solutions that are fair a...