**Overview:**

Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.

**Primary Responsibilities:**

+ Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.
+ Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution.
+ Promote the Bank’s image in the marketplace through participation in various community events.
+ Assist in the coordination and presentation of marketing materials.
+ Respond to customer inquiries and complaints.
+ Participate in weekly management support team meetings and follow up on any issues that need to be addressed.
+ Keep abreast of changes and trends related to responsibilities of Loan Counselors.
+ Assist in the usual managerial authority concerning staffing, performance ...