Responsibilities

• To provide a warm and courteous welcome to all residents and visitors
• To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents
• To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations
• To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required
• Assisting residents moving into their apartment and completing apartment and appliance inductions as required
• Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made
• Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels
• Ensure a great working relationship is maintained with the client
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