PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Telford on behalf of our client who has a nationwide presence.

RLO roles and responsibilities:

Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
Responsible for collation of resident information packs and administration of customer records, KPI's etc.
Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
Full understanding of responsibilities associated with ensuring a safe envi...