The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, façade remediation, and external refurbishment projects.

This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works.

The Role

You will be responsible for:

* Acting as the primary point of contact for residents throughout the project

* Carrying out resident consultations before works commence

* Explaining programmes, access requirements, timelines, and potential disruption

* Providing regular project updates and communication to residents

* Coordinating access appointments with tenants, leaseholders, and resident representatives

* Managing resident enquiries, concerns, and complaints professionally

* Maintaining accurate records of commun...