This role is full-time, on-site at our neighbourhood in Elephant & Castle, London. You must be available to work a 4 days on / 4 days off working pattern between 8am - 8pm (12 hours per day) including weekends and Bank Holidays.

This role will be for a fixed-term period of 12 months, starting August 2026.

Overall Purpose

This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.

Key Responsibilities & Accountabilities

• Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a profes...