Resident Experience Manager (Build to Rent) – Birmingham

Are you passionate about delivering exceptional customer experiences and building strong communities?

A leading global Real Estate consultancy is looking for a Resident Experience Manager to join the on-site team at a brand-new, luxury Build-to-Rent development in Birmingham.

In this key leadership role, you’ll work alongside the General Manager to lead a team and create a first-class resident journey from the moment someone steps through the door until the day they leave.

What you’ll be doing:

• Leading front-of-house operations and delivering outstanding resident service
• Welcoming new residents, managing move‑ins/move‑outs, and conducting welcome tours
• Handling resident enquiries, feedback, and maintenance requests with a solutions‑focused mindset
• Organising engaging resident events and building strong community connections
• Bui...