About the Role

Rixos Phu Quoc is seeking a dedicated Reservations Supervisor to support the daily operations of the Reservations Department. This role is responsible for supervising reservation agents, ensuring accurate and timely handling of bookings, and maintaining the highest standards of guest service while supporting the hotel’s revenue strategy.

Key Responsibilities

Reservations Operations

• Supervise the daily workflow of the Reservations team to ensure efficient handling of all reservation requests.

• Ensure reservation details such as guest information, room types, rates, and payment methods are accurate and properly recorded.

• Monitor response times to reservation inquiries via phone, email, and online channels.

• Review reservations for accuracy and ensure compliance with hotel policies and procedures.

• Assist with VIP, group, and special reservat...