Position Overview
Job Description - Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
- Monitor room availability rates and allotments providing monthly reports on actual materialisation.
- Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
- Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
- Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
- Provide product knowledge training to the reservation team covering both this hotel and other properties within the group.
- Train and communicate yield management principles and room inventory control to the reservation team.
- Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondenc...