Position Overview
Job Description
- Lead, coach, and develop the Reservations team to deliver outstanding guest service.
- Ensure all reservation inquiries and bookings are handled accurately and efficiently.
- Drive room revenue through effective inventory management and upselling strategies.
- Monitor booking trends, forecasts, and market demand to support business objectives.
- Maintain reservation procedures and service standards in line with brand requirements and LQA standards.
- Work closely with Revenue, Sales, Front Office, and other operational departments to optimize guest satisfaction and hotel performance.
- Ensure reservation quality assurance, guest communication, and service excellence are consistently achieved.
Qualifications
- Minimum 3–5 years of experience in Reservations, including leadership or managerial experience.
- Strong knowledge of hotel reservation operations, distribution channels, and rev...