Overview

Monitor the daily operations of reservations; develop your team through coaching and feedback, and create performance and development goals for colleagues. Drive a great working environment for teams to thrive by linking up departments to create a sense of one team. Promote teamwork and quality service through daily communication and coordination with other departments. Recommend or initiate any HR-related actions where needed. In the absence of the Director of Revenue, attend morning meetings and conduct shift briefings to ensure all hotel activities and operational requirements are clearly communicated.

Responsibilities

• Participate in staff recruitment, organize on-the-job and monthly training for all staff, supervise and manage performance to ensure clients’ satisfaction and adherence to IHG brand standards.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel gui...