About the role

We are looking for a detail-oriented and customer-focused Reservations Coordinator to join our team. You will play a key role in managing guest bookings, maximising occupancy, and delivering a seamless pre-arrival experience.

This is a great opportunity for someone with hospitality experience who enjoys working in a fast-paced environment and has a passion for guest service.

This is a Monday to Friday role but we require availability to cover weekends when needed.

Key Responsibilities

• Manage all hotel reservations via phone, email, and online channels
• Ensure all bookings are entered accurately into the PMS system
• Respond to guest enquiries in a timely, professional, and friendly manner
• Assist guests with room availability, rates, and special requests
• Work closely with Front Office and Sales teams to support occupancy and ope...