Reservations Consultant - InterContinental Singapore

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge
• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
• Quoting and recommending suitable package for potential guest
• Agility to handled services and request effectively and efficiently
• Manage “no show” reservations by investigation and recording of same
• Created, update and maintain Groups booking and billing information
• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (e.g. to travel agents, business h...