**People ​**

+ Promote team work and quality service through daily communications and coordination with other departments. ​
+ Notify sales of any group bookings.​

**Financial ​**

+ Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods. **​**

**Guest Experience ​**

+ Sell voco Orchard Singapore products and services using up-selling, cross-selling and suggestive selling techniques to maximise total Hotel revenue.​
+ Demonstrate an in-depth knowledge and understanding of hotel and IHG systems – Opera PMS, and guest complaints tracking system in particular, to ensure appropriate capture of data for operation team to meet guest’s requirements during their stay.​
+ Answer phone calls in a prompt (within four rings) and courteous manner, while adhering to Brand Standa...