Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
Produce reports and statistics as requested by the Group Services Manager. This will include, but is not ...