JOB OVERVIEW
The Reservations Agent is responsible for handling all guest inquiries, booking accommodations, and providing
information about the hotel’s services and amenities. This role ensures a seamless booking experience and contributes to
guest satisfaction by delivering exceptional customer service.
At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our
brand values. As part of this family, you are expected to embody these values by being:
• Charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that
make people feel special.
DUTIES AND RESPONSIBILITIES
• Answer incoming calls and emails promptly and professionally.
• Assist guests with room r...