**Key Responsibilities:**

+ **FIT Bookings** : Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
+ **Group Reservations** : Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
+ **Inbound Reservations** : Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
+ **Customer Service Excellence** : Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
+ **Collaboration** : Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain...